Since January, we have been providing updates on this blog about the revamped recoupment process that we are currently undertaking. We are committed to making sure that all of our stakeholders – especially disaster survivors – have a full understanding of this process and how they might be affected by it.
As some of you may remember from our previous blogs, FEMA, along with other federal agencies government-wide, is required by law to identify any potential improper payments of federal disaster aid and to take steps to recover those funds.
While each individual case is different, in some instances you may just have to provide some additional information to show that you were indeed eligible for assistance. We encourage anyone who has questions about their case, wants to appeal the decision, or establish a payment plan to contact us at:
- 1-800-816-1122 or TTY 1-800-462-7585
You might be able to give information to FEMA that might change our determination about your status.
So again, everyone should read their letters carefully, ask questions, and ask for help. We are here to serve you – the disaster survivor – and it is your right to appeal our decision.
For more information about recoupment or what it means for recent disaster survivors, see our recent posts: